FileCenter's Toolbars Don't Display in Outlook

Issue

FileCenter's toolbar and buttons aren't showing up in Outlook.

Solution #1: Toggle the Toolbar On

Often the toolbar is working fine, it's just not selected in Outlook. In the Mail or Contacts section in Outlook, go to the "View" menu > "Toolbars" and select "FileCenter". Or, in Outlook 2007 or newer, look in the "Addins" tab. You may need to do this separately in the Inbox, the Contacts, and the mail composition dialog.

If "FileCenter" isn't available as an option, proceed to the other solutions.

Solution #2: Enable the Add-in

If the Outlook add-in isn't enabled, the toolbar won't show up. To check if it's enabled, go to the FileCenter "Tools" menu > "Settings" and select the "Outlook" section on the left. Then make sure that "Disable Outlook Add-in" is NOT selected.

Solution #3: Re-Register the Outlook Add-in

Sometimes the add-in doesn't get registered properly with Outlook. Try this:

1. Reboot your computer to make sure no instances of Outlook are running.
2. Go to the FileCenter "Help" menu > "Support Options" (or just "Support"), and click "Unregister Outlook Addin". After the confirmation message, click "Register Outlook Addin"
3. Close the "Support Options" dialog

Now check whether the toolbar/buttons are showing up in Outlook. You should see them in the Contacts section and in the Mail section. If you still don't see them, see if you just need to select them (see Solution #1 above).

Solution #4: Reinstall the Add-in

It could be that the add-in didn't install properly. Do this:

1. Reboot your computer to make sure no instances of Outlook are running.
2. Go to the FileCenter program folder. It's usually at c:\program files\filecenter\main
3. Look for the file called "OutlookAddinSetup.exe" and double-click it. This will reinstall the Outlook add-in.

Again, check whether the toolbar/buttons are showing up in Outlook. You should see them in the Contacts section and in the Mail section. If you still don't see them, see if you just need to select them (see Solution #1 above).

Solution #5: See if Outlook Disabled the Toolbar

If the FileCenter toolbar still isn't availble, go to Outlook's "Help" menu > "About Microsoft Outlook" > "Disabled Items" and see if FileCenter is on the list. If it is, select it and click "Enable".

Solution #6: Adobe is Interfering

If the toolbar doesn't show when you compose an e-mail message, but the other FileCenter toolbars DO display in Outlook, it's because of interference from the Adobe 7.0 add-in for Microsoft Office. This is a well-known problem that makes many third-party add-ins fail: http://support.microsoft.com/?kbid=906899.

There are two ways to correct this problem. The easiest solution is to not use Word as your email editor. This will not adversely affect your emails. Do the following:

1. In Outlook, select the "Tools" menu > "Options"
2. Select the "Mail Format" tab
3. De-select both options for using Word to read/edit email messages ("Use Microsoft Office Word to edit email messages" and "Use Microsoft Office Word to read Rich Text email messages").
4. Click "Apply" and "OK".

The other solution is to remove the Adobe add-in. This will remove the Adobe toolbars and menu items which you use to make PDF files in your Office applications. It will not keep you from using the Adobe PDF printer. To remove the add-in, do the following:

1. Go to the Windows Control Panel and select "Add or Remove Programs"
2. Locate Adobe Acrobat on the list and click "Change/Remove"
3. In the Adobe setup wizard, select "Modify" and "Next"
4. Expand the "Create Adobe PDF" option and "Acrobat PDFMaker"
5. Select the "Microsoft Office" option > "This feature will not be available"
6. Click "Next" and "Update"

We recommend restarting your computer.